Global insurance of goods of all kinds.
We deliberately wish to avoid becoming a global player and see this as one of our strengths. We nevertheless provide our customers with personal support across all national borders on all continents. While our company is based in Hamburg, Germany, we are active worldwide. As an insurance broker with a historically grown, traditionally strong focus on the international freight transport segment, we are active both at home and abroad. We have spent decades dealing with insurers, underwriters and selected partners all over the world on a daily basis. We offer international insurance programmes that take local conditions into consideration.
Transport involves the deliberate movement of goods through the coordinated interaction between manpower and means of conveyance by road, rail, water and air. Each year global cargo damage totals around 4 billion euros. According to the findings of cargo insurers virtually 70% of all claims are avoidable. Goods can fall off a fork-lift truck during loading. Ships, aircraft, trains and trucks are not entirely safe means of conveyance either. Furthermore, it’s not just expensive goods like consumer electronics, computers or textiles that are an invitation to thieves. Depending on the route and distance travelled, the goods may be transhipped several times between the means of transport or placed into temporary storage, which significantly increases the risk of damage or even loss.
In the cargo insurance segment, we offer customised and innovative insurance concepts providing the best possible value for money. Our in-house insurance concepts go beyond the customary market standard and are tailored to the individual needs of the customer.
One of the focuses of our transport business is insuring the transport of fresh fruit. Thanks to our many years’ experience in this field, we have acquired expertise that is recognised by both our customers and the insurers. We have gained global recognition thanks to our customised open cover, our claims handling and our constant willingness to support our customers with our expertise and experience. It goes without saying that we are able to arrange surveys of cargo damage in any port in the world at very short notice. Another of our focus areas, for which we also provide our customers with help and advice, is loss prevention and the mitigation of damages.
We offer insurance concepts in the following areas:
- Cargo insurance (goods of all kinds)
- hull insurance
- Storage insurance
- charterer’s liability insurance
- carrier’s liability insurance
- exhibition/trade fair insurance
- luggage insurance
- own goods in transit insurance
- container insurance
A personal meeting with you, during which we jointly prepare a risk analysis, is always the starting point for establishing your specific and highly individual needs. This is one of the focus areas of our activities, which is why we take our time to get it right. We identify, analyse and assess your risk situation. We then agree jointly with you which risks merit insurance coverage, and which can be avoided, minimised or shifted.
Based on this analysis, we then work with you to develop a personal, risk-specific plan for you and your company. This leads to a customised insurance concept that is tailored to your needs and is in line with your risk philosophy.
Our core customer base has always been high-performance medium-sized firms. This has kept us flexible and has always prevented us from thinking in terms of existing formalised solutions. Ultimately our customers’ needs are too varied for this.
Insurance policies are not static concepts and need to be adjusted to your constantly changing business situation.
Technical and operational changes therefore often have far-reaching implications for your insurance needs. We therefore endeavour to work with you to keep your insurance policies up to date. In close cooperation with you, we regularly review your insurance contracts for optimisation potential and then prepare appropriate update proposals for you.
We offer you an objective market overview. Depending on the kind of risk and your insurability, we consult the national – or if necessary the international – insurance market and invite quotations for the most suitable insurance cover. The individual quotations received from the insurance market are then analysed and assessed by us. The best quotations are sifted out and presented to you.
Personal support and continuity within the collaboration create trust. Implementing the results of the analysis in a concept that is beneficial to companies and putting them into practice takes expert and personal advice. This requires a great deal of identification with the customer on the part of the broker and an equal measure of trust on the part of the customer. After all, this often requires taking sensitive business data into account.
Personal support and the continuity associated with it is a fundamental principle of our corporate philosophy. Each of our customers has a personal contact who is familiar with all procedures, is fully informed and takes care of everything – continuously and directly.
We consider claims a top priority, which is why we process them as quickly as possible. If necessary, we will survey the damage on-site immediately. We help you establish and assert indemnifiable claims arising as a result of damage. We tell you which claims documents you need to submit and forward these to the insurers after first checking them.
We help you assert your justified claims vis-à-vis your insurer and actively accompany the claims settlement procedure, thereby ensuring the best possible settlement.